Terms & Conditions

TERMS AND CONDITIONS

 

Introduction

 

Welcome to 1 Oaked. This website is owned and operated by 1 Oaked .By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of Mar 1 2019.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement and agreement of the modified terms and conditions.

 

Responsible Use and Conduct

 

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

  1. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
  2. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
  3. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
  4. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
  5. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
  6. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due

We have the right at our sole discretion to remove any content that, we feel in our judgement does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

  1. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of 1 Oaked CC, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources.

 

  1. You agree to indemnify and hold harmless 1 Oaked and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfil any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defence of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

 

Limitation of Warranties

 

By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:

  1. i) the use of our Resources will meet your needs or requirements.
  2. ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.

iii) the information obtained by using our Resources will be accurate or reliable, and

  1. iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

  1. v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
  2. vi) no information or advice, whether expressed, implied, oral or written, obtained by you from 1 Oaked CC.. or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. 1 Oaked CC. will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

 

Wear and Tear

 

Upon receiving your 1 Oaked garments, it is your sole responsibility to inspect your garments and report any damages or defects to your assigned sales representative within 7 business days. You can also info@1oaked.namibia.to with any issues.

We strive to provide the finest fabrics and materials available to construct our garments and make sure that they are the highest quality. We cannot be responsible for damages that are caused by personal wear and/or wear and tear that is caused from use or overuse.  To be clear, our warranty does not cover damage caused by a personal accident, improper care (i.e., excessive dry cleaning or mishandling by your dry-cleaner), negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.

Please keep in mind that certain fabrics can be very delicate; garments need to be treated with the finest care. If you want some recommendations on best practices to enhance the longevity of your garments, please reach out to your sales representative. Dry-cleaning your garments regularly is not recommended. Most dry cleaners use harmful chemicals and agents that destroy or breakdown the fabric, thereby diminishing performance and durability.

Any holes that result from normal wear and tear will be deemed the responsibly of the client. We are committed to helping you find a solution to repair your garment but each instance will be handled on a case by case basis.

We recommend that all clients purchase an extra pair of slacks with each suit purchase to increase the longevity of the suit. We also recommend that you do not wear any garment more than 1 time per week.

Please reach out if you have any questions – we are always happy to help!

 

Refunds, Cancellations, Exchanges

 

We’re confident that you will be thrilled with your 1Oaked garments. That’s because we go out of our way to ensure that they’re designed and built just for YOU. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to refunds, returns, remakes and alterations.

Because each one of our garments is custom-made specifically for you, we do not offer any refunds, exchanges or returns for any custom-made garments. Refunds and cancellations are not permitted for any order after 24 hours of placing an order and/or providing payment details to 1Oaked. The reason for this policy is that once an order is placed, work on the order commences shortly thereafter and expenses are incurred by our business as part of the production process.

We are 100% committed to working with you to achieve a solution. To that pursuit, we offer complimentary alterations and will remake your garment if it is deemed unalterable by our staff. Although customer satisfaction is a top priority for us, we recognize that it is impossible to measure a client’s satisfaction relative to his/her expectations and those of our expert clothiers. For this reason, we cannot guarantee your complete satisfaction with our products and/or service. For that reason, we do not offer refunds, exchanges or returns.

 

Our expected timeline for completing an order from start to finish is 2 to 4 weeks. However, this timeframe is subject to change based on a range of factors that are sometimes outside of our control. Even if there is a material delay in the timeframe with respect to a client order, including but not limited to, a production delay or an out-of-stock fabric, refunds and/or cancelations are not permitted under any circumstance. 1 Oaked will make best faith efforts to remedy any unfavorable situations and make things right.

For any items purchased with a promotional discount or gift certificate, the coupon or gift certificate will be refunded before another payment source.

 

Copyrights/Trademarks

 

All content and materials available on 1 Oaked cc website, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of 1 Oaked, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by 1 Oaked CC.

 

Guarantee

 

UNLESS OTHERWISE EXPRESSED, 1OAKED EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

 


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